FAQs

1. Where do you ship from?

We ship from our trusted fulfillment centers located in the U.S. and internationally, depending on stock availability.

2. How long does shipping take?

Orders are typically delivered within 7-15 business days after processing. Processing takes 1-3 business days.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this to track your shipment in real-time.

4. Can I change or cancel my order?

Orders can only be modified or canceled within 12 hours of placing them. Please email us at customerhelpthetracex@gmail.com immediately for any changes.

5. What if my package is lost or delayed?

If your package is lost in transit or significantly delayed, contact us at customerhelpthetracex@gmail.com, and we’ll assist you in resolving the issue.

6. What is your return and refund policy?

We accept returns for damaged or defective products within 30 days of delivery. If you have an issue, email us with your order number and photos of the item.

7. Do you offer expedited shipping?

At this time, we only offer standard shipping to ensure the best balance of cost and reliability.

8. What payment methods do you accept?

We accept all major credit cards, debit cards, and secure payment options like PayPal.

9. Will I have to pay customs or import duties?

No, since we only ship within the U.S., there are no additional import or customs fees.

10. How can I contact customer support?

You can reach us at customerhelpthetracex@gmail.com, and we’ll respond within 24 hours on weekdays.